Delivery Policy

New and changes to Standard and Featured profiles will be moderated in the Eastern States between 9.00 am and 5.00 pm EST and in Western Australia 7.00 am to 3.00pm WST, Monday to Friday (Closed on public holidays).

The commencement date for the duration of a new profile will be the same day as the profile is approved and goes live on the site regardless of when the ad was paid for.
Pre purchased Boost and Available Now Credits can be utilised at the advertisers discretion once the profile is live.
If your Standard or Featured  Advertising Subscription has expired the Boost and Available now credits will be preserved until you renew your Standard or Featured advertising Subscription.

Refund Policy

All advertising options, packages and VIP membership are payable in Australian dollars in advance.

Please choose carefully as refunds are generally not available for digital subscriptions.

If your online payment for our online advertising services and VIP membership subscriptions has been made in error, we will happily provide a refund subject to Australian Consumer Law, provided that you:

  • Notify us before your advertisement goes live or membership becomes active.
  • You are liable for any services performed before your refund request has been received and processed.

Here are a number of cases in which we do not issue refunds.

  • If you paid for advertising and the ad did go live, with exposure on our site
  • If we believe that you are breaching our rules or the legal authority’s rules, we will remove the listing and send the advertiser or VIP member an email explaining why they have been removed
  • If your ad breaches a policy, but only requires a re-write your ad will be suspended and you will need to update it. Your ad is still considered to be active so no refund will be issued
  • If any or all of our digital products are temporarily unavailable. reserves the right to issue refunds, credits or preserve credits for use at later date at our sole discretion. If we issue a refund, credit or preserve credits, we are under no obligation to issue the same or similar refund in the future.

By using the Site, you are accepting this Refund Policy. If you do not agree to the Refund Policy, please do not use the Site.